Most Schonstedt locators returned to the factory for a paid repair will be completely refurbished. Not only will it look like new, it will operate within its original specifications.
Use our convenient Repair Form to ensure accuracy.
*Please note that due to current Coronavirus (COVID-19) pandemic we cannot guarantee turnaround time. We apologize for any inconvenience.
Schonstedt locators do not require recalibration unless the unit is malfunctioning or has been damaged by mechanical shock or other physical damage to the tube or housing.
We cannot provide an over-the-phone estimate until we receive the unit for evaluation.
All repair estimates are completed the same day your unit is received at Schonstedt. Schonstedt's experienced technicians will diagnose the problem at no extra charge & perform the repair only approved by you. While repair estimates are free, our base repair charges for non-warranty repairs are as follows:
The above are base charges, your repair cost will increase if the sensor &/or pc board is damaged. No billable repair charges will be performed until authorization is received. If you choose not to have your unit repaired we will return it to you at no charge.
Schonstedt guarantees to complete your magnetic locator repair in 48 hours* and your pipe and cable locator repair in 72 hours* after receipt of your authorization to repair. Schonstedt will pay for upgraded shipping if we fail to meet the 48 or 72 hours.
By pre-authorizing your repair on a “not to exceed cost” basis you can reduce the total repair cycle time by 2 days. Just state “not to exceed $XXX” (based on above base pricing) on the repair form when you ship your unit to Schonstedt for service.
Schonstedt Customer Care CenterOpen 8:00 AM to 5:00 PM EST Toll Free: 1-888-367-7014
*(48 hours on GA-52Cx, GA-72Cd, GA-92XTi, GA-92XTd and MAGGIE only. Hours are based on actual working days at Schonstedt. Hours are calculated from time of receipt at Schonstedt to return UPS pick-up at Schonstedt.)
